PTC Servigistics Field Service

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Instantly access PTC’s Servigistics Field Service directly from your mobile device. Regardless of whether you’re at a customer or traveling the world, Field Service Mobile gives you up-to-date visibility to your itinerary, jobs, products and parts - anytime, anywhere.

Key capabilities

– Securely connect to Servigistics via mobile broadband or Wi-Fi

– Service Request updates and changes are communicated in real-time

– View job requirements, location and directions

– Search for and add products, parts, and other related information

– Capture customer signatures

– View and complete jobs

– Run in disconnected mode; data cached and synced with the server when connectivity is re-established.

Benefits

– Enables real time optimization for better utilization in a dynamic service environment

– Improved visibility helps improve customer satisfaction and loyalty

– Immediate access to customer call information, parts, and time and expense data

– Reduced administrative costs associated with time-consuming paperwork

– Reduced phone calls to dispatchers, call centers or supervisors

– Reduced operational costs associated with excessive travel time, repeat visits and idle time

Servigistics Field Service Mobile 11 is compatible with Servigistics 11.1 and later versions. Contact your Servigistics administrator to find out if your server is configured with the optional module to enable it to work with Servigistics Field Service Mobile.

Release 11.1.0 contains a number of new features and defect corrections including:

- Home Screen icons have been updated

- Closeout process has been updated to start from a checklist

- Tasks and tickets are now stored locally on the device. They will not be removed from the device if the application is shutdown during normal daily operation